Customer Care Representative

At American Signature Inc., we believe everyone has the right to a well-furnished life.  Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience.   The Customer Service Representative is critical in ensuring we meet that goal.  You live on the front lines of building the best on-line “customer experience where serving others and owning it are our passion.  Most importantly, this person will be a champion of our culture and values. 

Why you’ll want to join our team:

• Wonderful work environment - friendly leaders and supportive cross-functional partners
• Ability to work remotely
• Comprehensive medical, dental, and vision benefits
• 401K plan
• Opportunities to advance into other corporate roles
• Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie

Some of the functions the Customer Service Representative will perform:

• Answers inquiries by collecting information; researching, and providing information accurately
• Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Documents resolution or next steps
• Sell additional services by recognizing sales opportunities to customers
• Maintains call center database by entering information accurately and in a timely manner
• Keeps equipment operational by following established procedures
• Participates in on-the-job educational opportunities provided by ASI

The ideal candidate will have among other skills and abilities:

• Patient, positive attitude
• Demonstrates professional etiquette
• Exceptional computer skills (PC and O365)
• Ability to work quickly under pressure
• Time management skills
• Enjoys working independently
• Internally motivated
• Adaptability; flexible to changing market forces and shifting priorities
• Minimum of 1-3 years of customer service experience, preferably in the retail industry
• Great communication skills
• Ability to "Read" Customers—listen for subtle cues about current mood, patience level, personality, etc.
• Thrives on identifying problems and providing solutions
• Passion for serving others and building customer loyalty
• Bilingual *Spanish speaking* a plus
• High School Diploma or equivalent combination of education and experience

If you are selected for an interview, a formal job description is available.  Your interviewer can answer any questions you may have about your role in our company.