Manager, IT Infrastructure and Operations | Columbus, OH | Value City & American Signature Furniture

Manager, IT Infrastructure and Operations

Manager, IT Infrastructure and Operations

At American Signature Inc., we believe everyone has the right to a well-furnished life.  Every day, our customers embark upon their personal style journey – an adventure. To that purpose, we are committed to providing our customers an easy and fun furniture shopping experience.

The Manager, IT Infrastructure and Operations (Mgr., I&O) is responsible for managing all aspects of planning, deployment, and support of ASI’s corporate and field IT Operations and Infrastructure team, facilities, and technologies.  This is a leadership role, which requires a tactical focus on team/demand management, “keeping the lights on”, operational process support and improvement, as well as strategic focus on researching and recommending areas of opportunity regarding people, processes, and tools under the infrastructure and IT operational lens.

This role will report to the Director of Technology Services.


As the Mgr., I&O, you will:

  • Manage and support system administration of O365 tools, Wintel, Unix, AS/400, Voice, and other communication platforms
  • Support and assist the Network team (LAN/WAN, Wireless, VoIP, etc.)
  • Supporting and implementing resilient, highly available solutions and corollary disaster recovery
  • Platform support of store selling, customer engagement, and additional field technologies
  • Manage deployment and support of PCs, iPads, Mobile devices, and other end-user technologies
  • Command/Data Center operations concepts and alerting management
  • Holistic approach to continuous improvement, focused on people, process, and tools
  • Support and adherence to standardized frameworks such as ITIL, CobIT, Six Sigma, NIST, etc.
  • Vendor management, contract negotiations, and business and IT-relevant metrics and reporting
  • Though leadership to current and emerging technologies, and how they can be leveraged to help the business and our IT services move to the white space
  • Other duties as assigned
  • Build and maintain respectful relationships with team members within and outside of IT
  • Consistently meet with direct reports and expended teams individually and as a team to ensure every team member’s voice is heard
  • Develop goals for improvement for each team member and review with feedback routinely
  • Operate truthfully and transparently to enable authentic communication
  • Provide context to teams so all are aware of why they are doing work, and what their individual contributions are to the whole
  • Identify, recommend, develop, and implement end user training programs to increase team’s expertise, impact, and self-sufficiency
  • Organize and motivate direct and indirect team members
  • Build and support a culture of curiosity and proactivity
  • Conduct research on emerging products, services, protocols, and standards
  • Be flexible to shifting priorities based on business goals and objectives

 Embody our values: Serve Others and Own it. You will:

  • Be a team member that Serves Others: You get enjoyment from seeing other people succeed, you put company and team goals first and you display strong people skills, such as empathy, selflessness and active listening.
  • Be someone who Owns It: You take ownership and responsibility for our shared success and you proactively identify and solve problems.

The ideal candidate will meet the following requirements:

  • Bachelor’s degree or equivalent combination of education and experience
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Ability to present ideas in business-relevant language to non-technical staff and end users
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Adaptability, comfortable in ambiguity, and flexible to the changing retail market forces and shifting priorities
  • Embraces change and process management
  • Strong coaching skills and ability to provide feedback in the moment

Preferred Qualifications:

  • 3+ years managing 3+ directs and extended team of 10+
  • Usage/familiarity with Service Now
  • Retail industry experience preferred

If you are selected for an interview, a formal job description is available.  Your interviewer can answer any questions you may have about your role in our company.